Opportunities

Reports to: Senior Advisor & Mentor Co-Ordinator

Hours of work: 15

Job purpose

To provide timely and accurate advice to SLCC members, directing them to relevant advice notes and model documents in the SLCC’s online advice library. Assist in reviewing current advice notes and model documents, liaising with colleagues to ensure content is relevant, up-to-date and in line with legislation. Responsible for allocating calls and emails onto the SLCC’s team of specialist advisors, updating the CRM as appropriate. Contributing copy where necessary to The Clerk magazine.

Key Duties & Responsibilities

• Deliver excellent customer service, providing members with advice in a timely and accurate manner via telephone, email, or by live chat.
• Direct members to relevant advice notes and model documents in the SLCC’s online advice library.
• Refer members to the relevant Specialist Advisor (Employment, Finance & VAT, Planning, Environmental, Legal), or to contacts in other organisations such as Local Council Consultancy, National Association of Local Councils, Association of Local Council Clerks, One Voice Wales.
• Use the CRM to log all advice queries and monitor membership feedback, comments, and suggestions, to ensure that SLCC is in touch with the needs of its members and continuously improves how it operates and what it offers.
• Ensure that the information given to members and enquirers is consistent, robust, properly researched and up to date.
• Work with colleagues to provide relevant and timely content for the website and The Clerk magazine.
• Undertake continuous professional development in identified areas.
• Take on additional responsibilities commensurate with the role as required as the role develops.

Click here to download a job description

For more information, or if you’d like to arrange an informal chat about the role, please contact [email protected]

To apply please send a covering letter and your CV to the email address above.